Which use cases are most appropriate to use webhooks?

Webhooks are an effective way to communicate between applications in real-time, allowing one application to send data to another as soon as a particular event happens. This makes them particularly suitable for triggering workflows in third-party services. When an action occurs in one application, a webhook can be configured to send a payload of data to a specified URL in the third-party service, thus initiating specific processes or workflows without any delay.

In the context of workflow automation, using webhooks ensures that events are processed as soon as they occur, allowing for a more efficient and seamless integration. This ability to immediately trigger workflows enhances responsiveness to data changes, which is vital for many applications needing up-to-date information or immediate actions based on user events.

In contrast to this, generating authentication tickets, automating field changes based on user events, or adding records after an event may not inherently require the immediate push of information that webhooks provide. These processes can often be managed through other methodologies or may not necessitate the real-time capabilities that webhooks excel at. As a result, using webhooks is best suited for scenarios where immediate communication and action between applications are critical, such as triggering workflows in third-party services.